Once the order is placed, it is not possible to edit or cancel it due to all orders being personalized. If there are any questions or mistakes in your order you can contact us directly at support@urfram.com.
Returns, Exchanges & Cancellations
- Once an order reaches the “Printed” status (e.g when your personnalization has been approved), it can no longer be canceled or modified.
- If your order has been produced it is not possible to make any type of refund.
- If your order includes a digital product and it has been delivered to you by email it is not possible to make a refund of this product.
Damaged Products
- For all products that arrive damage we send a replacement no questions asked. To be eligible you just need to send photos of the damaged parts.
- Please note our refund policy lasts 14 days. If 14 days have passed since your product was delivered, we can’t offer you a refund or exchange even if your product is damaged.
- As you personnalize yourself the product, a print result error could not be considered as a damage.
Haven’t received any emails from us after purchasing?
- Make sure the email of your order is correct and valid as you need to approve your design in order for us to start the production of your order.
- If you did not receive any email after 7 working days of purchasing, please contact us and check your spam folder. If you don’t get any response within 48 working hours it is likely that emails are getting bounced back so please contact us using a different email address so we can send you the digital proof.
Additional information
- We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delays, for products that are delivered after the estimated delivery date. The delivery times listed on the website is only an average estimation, and some deliveries can take longer, or alternatively be delivered much faster.
- We do online proofing and offer unlimited revisions before shipment
Need help?
Contact us at support@urfram.com for questions related to refunds and returns.